Question 1

How can I get an invoice for a railway ticket?

Accepted Answer

You can request an invoice for a railway ticket during the purchase or in accordance with the procedure indicated during the transaction on PolishTrains. Prepare the details needed to issue the document, especially the purchaser's details.

Question 2

Do IC trains have the same discounts as TLK trains?

Accepted Answer

Statutory discounts may apply on both IC and TLK trains, but their application depends on the type of concession and the carrier's conditions. On PolishTrains, you can select the appropriate concession during the purchase and check the required documents.

Question 3

Is a train ticket guaranteed a seat?

Accepted Answer

Whether the ticket includes an allocated seat depends on the type of train and the conditions of the particular service. On PolishTrains, you can check the information for the selected ticket before completing the purchase.

Question 4

How do I check if payment for the ticket has been processed?

Accepted Answer

After payment, check whether you have received confirmation of the transaction and the ticket at the provided address or telephone number. If the confirmation has not arrived, contact PolishTrains customer service before buying again.

Question 5

Self-service refund failed; how can I return the ticket through a consultant?

Accepted Answer

If the self-service refund does not work, contact a PolishTrains adviser and provide the ticket number and booking details. The adviser will explain how the request will be handled further.

PKP Białystok – Szczytno. Train timetable

Frequently asked questions

Check the PKP timetable for other cities

How to buy a cheap ticket Białystok – Szczytno?

Information about the Białystok–Szczytno connection

Frequently asked questions

Check the PKP timetable for other cities